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  Radical Suppport

People

Web services are wrapped around complex technology. Though most of the services are standardized and automated, good service eventually ends with good people.

Great service people have more than just technical skills – they have a strong desire to solve problems for clients. Hence we hire those with the zeal and dedication to serve the people, and then train them for technical expertise.


 

Processes

The primary motto of the radical support is to provide the clients, the hassle free hosting environment. Thus we pursue a process    that could be made simpler for our clients.


  Some of the processes that have been streamlined are as follows:
 

Implementation Process

All aspects of a client implementation process are project managed by the Radical team head.

Customized Client "Logbook"

We follow a "Logbook" for each client, custom escalation rules, backup rules and change management standards (among others) can be set for a client.

Single Point of Contact

Application hosting clients are appointed a single point of contact (SPOC) for any and all interaction with Netandhost.com.au

 
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